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剑桥大学电话英语口语教程Unit 06 任务5

kira86 于2019-08-22发布 l 已有人浏览
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剑桥大学电话英语口语教程UNIT 06 A CHANGE OF PLAN, Task 5,电话沟通和安排售后服务。
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Unit 06-Task 5

第6单元 任务5

Dave Marshall: N & P Printers, good afternoon. Dave Marshall speaking. How can I help you?

下午好,欢迎致电 N & P 印刷厂,我是Dave Marshall,有什么可以帮您?

Maria Safarini: Hello, it's Maria Safarini from East Bay Services.

你好,我是东湾服务公司的 Maria Safarini。

Dave Marshall: Oh, hello Ms Safarini. How can I help?

哦,你好Safarini小姐,需要什么帮助吗?

Maria Safarini: Well, I'm ringing because we're having some problems with one of our printers, and I hope you can help.

合乐彩票有一台打印机出问题了,希望你能帮帮忙。

Dave Marshall: Can you give me the model number, please?

请问打印机型号是?

Maria Safarini: Yes, it's a PX920 printer.

是 PX920号打印机。

Dave Marshall: And when did you buy it?

您是什么时候采购的这台打印机?

Maria Safarini: Oh, we've only had it for about six months, so it's still under warranty, I'm sure. We bought three other identical printers at the same time, and there's nothing wrong with those.

就在六个月前买的,还在保修期内。合乐彩票当时一共买了四台,其他三台都没有问题。

Dave Marshall: What seems to be the problem?

这台打印机出什么问题了吗啊?

Maria Safarini: Well, it works, so I don't think it's that a part has gone wrong or anything like that, but the quality and speed of the printing are nothing like as good or as fast as on the other three printers. This machine is slower and what it produces just doesn't look very good. The point is, we can compare it with the other printers, and it's obvious there must be something wrong with it - we just don't know what.

也能用,所以我觉得不是零件等出问题了,但是打印质量和速度没有另三台好。这台打印机打印速度慢,而且打印出来的东西也不好。重点是,其他台都是好的,很明显这台是有问题的——只是不知道问题出在哪了。

Dave Marshall: Well, we need to arrange a time for a service engineer to come and have a look at it.

合乐彩票要安排时间让维修工程师上门查看一下。

Maria Safarini: Yes, that's what I was hoping for, obviously.

这也正是我所希望的。

Dave Marshall: I'm just looking at our appointments diary. I'm afraid we're very busy at the moment. It looks as if the first day he could come would be next Wednesday, the 5th. How does that sound?

我刚刚看了一下合乐彩票的预约表,目前都约满了,最快要到下周三,可以吗?

Maria Safarini: Is that really the soonest you can manage? I was hoping you could send someone tomorrow or the day after.

这真的是你们能安排到的最早时间吗?我本来还以为你们明天或后天能来呢。

Dave Marshall: I'm afraid not. One of our service engineers is off sick at the moment, so next Wednesday is the earliest we can manage.

恐怕不行。合乐彩票现在有一名维修员请病假了,最快要到下周三才能安排人上门。

Maria Safarini: OK. What sort of time would he be able to come?

好吧。什么时间来呢?

Dave Marshall: He could come to you as his first appointment of the day, at 8.00, if that's convenient.

如果方便的话,早上8点,可以安排第一家到您那去。

Maria Safarini: Yes, that would be fine. I'll just make a note of that - 8 a.m. Thanks very much. Bye.

好的。我来记录一下——早上八点。非常感谢,再见。

Dave Marshall: Thanks for calling. Bye.

感谢来电,再见。

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